X-52 Mouse moves left on it's own!

[Tim Burton]

It must be a Democrat. :D

I haven't used my X52 for about 2 months, but I just plugged it in and my mouse cursor started moving to the left. I unplugged it, and it still does that.

Once I reboot the mouse is fine, but I can't figure out how to use a mouse centering utility or even just expanding the dead zone.

Does anyone have any suggestions? This never happened before! The stick is only 13 months old. It's been used, but is in near perfect condition.

:confused:

[Drayu]

try a different usb slot.

[Tim Burton]

No joy.

Any other ideas since that didn't work.


Here is my serial number:

SZ00229878

I ran windows update. This never happened before.

[Drayu]

Do you have the latest drivers and software from the announcements section?

[Tim Burton]

Edit:

Still no joy. Don't tell me this is an issue with the hardware screw up that people are complaining and that I can't get it fixed due to it being 13 months.

I don't have the money to replace it and definately would rather put the $100 to modding my Cougar than replacing a faulty stick.

[Entropy]

Ive found that if you simply keep the control panel window open the mousestick will not move without your input.

Hope this helps

Entropy

[Tim Burton]

I'll try that. I hope if they don't want to fix the HW, then they'll offer a driver tweak for fixing the mouse.

I'll let you know ASAP.

[Tim Burton]

Seems to work, but it seems I can't use the mouse when that is opened up.

So what I am to do?

-I keep the control panel open, but unable to play games.
-Or I can keep the control panel closed, but unable to play games.

Not much of a choice. :(

[UKSupport]

FYI - there's a two year warranty on our products...

[Tim Burton]

Really, I will contact your company about sending the throttle back.

That is great news.

[GoRIceman]

I have the same problem but mine goes to the right occasionally. I play the game and the controller is fine for a while then the mouse goes moving to the right on it's own. With no user input!

Game: BF2
O.S.: Windows XP Pro
Installed latest Saitek drivers.

Tried moving UBS ports - no joy.

No profile loaded - controls on secondary - didn't work.

I can uplug the unit and re-plug it back in and it stops the mouse moving sometimes.

Any Clue?

[GRooVeZ]

hmmm

i have the same problem
only overhere the problem is located at the stick

it starts twisting or moving in a direction without doing it

i need to land my plane or crash, and then plug it off for about 10 sec
plug back in, and its gone for i dont know howlong or short

but it happens atleast 1 or 2 times in some playing houres

....

[GoRIceman]

So is this a problem that needs correction at the factory or can it be fixed via software?

Anyone from tech support here?

[rlm]

My mousestick did this too.
The solution for me is to move the mousestick in the direction it moves by itself for a few seconds- then everything is normal again.

[Exile33]

I've gotten this problem from day-one as well with my rig and the only solution I've managed is exactly as rlm stated above - just move the mouse stick ever so slightly against the way it's tending until it stabilizes. Then, as long as I get a profile loaded in a hurry (it's hard to click on anything when the mouse is fighting you) all is well till next reboot.

I've hunted and hunted around for a deadzone adjustment, software fix or even an auto profile load at start-up (which I think would fix it for me seeing as soon as I get a profile loaded the mouse stops acting up) but I've yet to find anything.

Which, in my mild frustration, has me here this morning looking yet again for a fix just in case.

Still love the gear though.

[nigelgbr]

I am getting the same problem. Only started recently. It can be stopped by fiddling with the mouse stick, but it is happening a lot and getting to be a real pain. It is obviously a problem with the SST software, as it goes away as soon as I uninstall it.

The calibration of the X52 is a long standing problem that is also getting worse. It is supposed to self-calibrate, but it does not. The controls get steadily out of phase with the displayed range, such that the throttle won't go anywhere near the bottom of the range but wastes miles of travel at the top. Can be fixed with dead zone, but I end up with only the mid range (about 60%) doing anything. Same problem now arising with rotaries and sliders. Have to say I am very disappointed with Saitek hardware ,drivers, and software. The gear looks good and seems well built, but just does not work well in practice.
nigelgbr

[Jetmo]

I just bought the x52 about 6 weeks ago. I never had this problem until about a week ago. I have the same issue with the mouse but in a different since.

when I click the start button to reboot, the menu don't come up. Instead, the run dialog comes up and I get this "rrrrrrrrrrrrrrrrrrrrrr" and it never stops.

when I'm in the game (WWIIonline now called battlefieldEurope) I can't even chat. All I get is "rrrrrrrrrrrrrrrrrrrrrr"forever.

I replace my saitek keyboard with my Zboard and it did not fix the problem.

Could saitek give a techie an airline ticket to my area please, I'm sure they will enjoy the trip :)

For now I'll reinstall the whole thing.

Jetmo

[Jetmo]

followup!

I still have the same problems. As soon as I close the profiler, I have no more mouse problems.

On a second note. while in the x52 contol panel, anyone know why the slider and the rubber (soft blue) mouse button don't work?

[UKSupport]

Hi,

It sounds like you've got a profile loaded into the stick where you've programmed the letter 'R' to an axis or something. Or is this even happening when you have no profile loaded?

[Xakata]

hi , i have the same problem since the first month i had the x-52 . the only solution i found is to disable the hid compliant mouse from the control panel , the magic mouse will be disabled but at least it lets me play without turning my views etc..
Gabriel

[nigelgbr]

Richard (UK Support)
Nice of you to jump in with a suggestion on Jetmo's problem, but it is noticeable that you have not commented on either the moving mouse cursor or the drifting calibration problems also mentioned in this thread.
I assume this means that you don't have solutions to these problems?
nigelgbr

[UKSupport]

The mouse cursor drift has been covered many times before on the forum - a simple search would have let you know that I've told many people to return the sticks for an exchange as it's usually a hardware fault.

Other calibration issues are obviously not "to spec" either and are also sometimes a hardware fault. We did have some people reporting a lot of trouble with calibration drift this summer though and we found in a lot of cases that it was actually down to the temperature that the stick was operating in. Especially here in Europe where the vast majority of households do not have air conditioning, once the ambient temperature got close to 30 degrees centigrade, the calibration started to drift.

I'd be intrigued to know what the temperature is in the room where your PC is, but also try the following to see if it helps:

Unplug the controller, click Start>Run, type regedit and click OK. In the Registry Editor browse to the following folders in order:

HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
MediaProperties
PrivateProperties
DirectInput

And delete the VID_06A3&PID_0255 folder. Plug the controller back in, rotate and twist the stick fully a couple of times and see if that has fixed it.

[nigelgbr]

Richard
Thanks for the response. You suggested the registry key deletion solution to the calibration issue when the problem first arose last year. It worked to varying degrees for a while, but the problem kept coming back. I would not be playing a computer game in an ambient temperature anywhere near 30 degrees, so I do not think that is the cause.
I requested help again this year, and you suggested it may well be a hardware problem. However, I was instructed to return the whole unit to the USA. Given the hassle and postage costs from the UK, I decided to live with (what was then limited to) the poor throttle calibration. I do acknowledge that you have offered a "return to base" repair, but return to the USA from the UK is not a very attractive solution.

Subsequently, the calibration drift has spread to rotary controls and the slider, and the mouse cursor drift has appeared. You say that the mouse cursor problem is usually a hardware fault. However, the mouse drift only occurs with the SST software installed, and stops when it is uninstalled.

I have, as you suggested, searched the forum. I have to say that the number of people suffering these two faults is alarming, and several have had the same problems recur on replacement units. You acknowledge that you have "told many people to return the sticks". Such a high incidence of the same hardware problems is very disappointing.
nigelgbr

[UKSupport]

You're in the UK? You only needed to say! We've got an office here in the UK too (where I'm sat, in fact) so just send it here.

Saitek PLC
Unit 4
West Point Row
Great Park Road
Almondsbury
Bristol
BS32 4QG

Include your receipt and a letter explaining the fault and we'll sort that out.

[nigelgbr]

As advised by UK Support as above, I returned the X52 to Saitek UK.
The engineer phoned me the next day to say that he could find no problem with the calibration or the Magic Mouse. On his computer, calibration was OK, and the mouse cursor stayed still. I said that this was not the case on my PCs, and we had a brief discussion re hardware etc.
He said he would keep the X52 on soak overnight, and swap out the throttle unit if he could not positively identify the problem.
The X52 was returned in a couple of days, with a new throttle.
The calibration on the new throttle is now fine, and no problems with the mouse cursor (I think these problems are related anyway - if the calibration causes the mouse to be off-centre, the cursor moves).
I would obviously prefer not to have had any difficulties, or to have had to return the X52 for servicing, but Saitek have fixed the problem quickly and efficiently. It does seem that (at least some of) the calibration and mouse drift problems are due to hardware faults. If you are suffering these problems, my advice would be to send the unit back to Saitek.
nigelgbr

[UKSupport]

Yes, we do puzzle over these issues when they come back to us and we find no problems - we've even had a couple of people who have had new units sent to them and they still have the same drift issue. It does once again prove that things aren't always as cut and dried as it purely being a fault in the controller, as you can see here:

http://www.saitekforum.com/showthread.php?t=10157

Glad to hear that things are good for you though.

[drcapt]

I have had the same problem after not using the X52 for awhile. After countless hours of frustration, I found that recalibrating the joystick via Windows Control Panel and also in the game itself solves the problem.

Hope this helps.